Frequently Asked Questions
What time should I arrive for my appointment?
To maintain appropriate social distancing, we ask that you please arrive five to ten minutes before your appointment. This will assist us in making sure all guests are taken care of in a timely, safe, and efficient manner.
Am I required to wear a mask?
Yes. We are asking all clients and employees to wear masks while inside of New York, New York. When appropriate, your technician will let you know when you may remove your mask. Please remember that masks protect yourself and others from the spread of viruses.
Will I be able to get a drink during my appointment?
No. For the immediate future, we are suspending our drink services to protect our guests from spreading germs through bottles, cups, etc. You are welcome to bring your own bottles with your drink of choice, please keep that drink with you and make sure you take it with you when you leave. Any containers left in the building will be discarded. Please do not bring food to your appointment unless it is medically necessary.
Can friends and family join me at my appointment if they do not have a service?
No. While we adjust to necessary restrictions regarding social distancing, set forth by the state, we ask that only service recipients enter the building during their service.
What should I do if I don’t feel well?
Reschedule. The only way to stop the spread of infections and viruses is if we stay home when we do not feel well. Please call us as soon as you begin to notice symptoms and we will get you rescheduled. Please note we reserve the right to deny any person a service if we feel they risk the safety and health of our team.
Is New York, New York adhering to social distancing guidelines?
Yes. We are taking every precaution to ensure the safety of our guests and staff. This includes limiting the number of people in the building, separating our stylists and changing the layout of our waiting areas.
Will the cost for my services be the same as before the shutdown?
Possibly. We are not raising our prices for our services when we reopen. However, if you are getting color, there is a high likelihood that we will have to use more color than a normal appointment. For that extra product usage there will be an extra charge. Our current rate is $15 per each extra bowl of color (one ounce).
Should I anticipate delays in my services?
Yes. Due to our stringent sanitation standards and need to keep social distancing, there will be situations where your technician may be delayed. We will be doing everything we can to move your appointment in an efficient manner.
Have you changed your cancellation policy?
Yes. Due to the recent pandemic, we believe that it is important moving forward that we create a contactless checkout process and implement a cancellation policy for all services to protect our stylists. We are requiring a credit card on file to hold your appointment. This card will also be used for you to approve and charge for your services and products on the day of your appointment. Should you need to cancel or reschedule your appointment, we are requiring a 24 notice to protect our teams schedule during this uncertain time. If you cancel within that timeframe, we will have to charge 50% of your service to the card on file.